FAQ – HS Medical

Answers to commonly-asked questions about HealthSapiens Medical.

What conditions can a HealthSapiens Medical Plan help with?

Answer: Members can be helped with most acute symptoms such as:


  • Allergies
  • Bronchitis
  • Cold
  • Cough
  • Diarrhea
  • Ear Ache
  • Eye Infection
  • Fever
  • Flu / Influenza
  • Headache
  • Pneumonia
  • Rash / Skin Infection
  • Sinus Infection
  • Small Wound
  • Stomach Ache
  • Upper Respiratory Infection
  • Vomiting
  • Yeast Infection

Unless you are ready to call the ambulance, HealthSapiens can be your first line of defense.

How does a HealthSapiens Medical Plan work?

Answer: Once you register as a new user, you simply log into your Patient Portal or call a toll-free number to request a consultation with a doctor. You can be speaking with a doctor in as little as 15 minutes by phone or video consultation. If a prescription is required, it will be sent to your preferred pharmacy for pickup for delivery. There’s never a per-visit fee, you can avoid the doctor’s office, waiting rooms, and the drive across town and back.

HealthSapiens is Health + Wellness on your schedule.

Do I need insurance for a HealthSapiens Counseling plan?

Answer: You can sign up regardless of whether or not you have health insurance. There is never a co-pay or deductible — you simply pay an affordable monthly subscription rate each month.

HealthSapiens Counseling works with or without an existing insurance plan.

If you already have insurance that covers mental health, but you can’t wait weeks for a session with your normal therapist, HealthSapiens Counseling can supplement your current plan.

If you don’t have insurance that covers mental health, HealthSapiens Counseling can provide a convenient and affordable alternative to traditional counseling (which can run $75-200/hr or more for a single session.)

Is HealthSapiens an online pharmacy?

Answer: No, we are not a pharmacy. We connect patients with high performing Doctors in their home state that can diagnose and treat most acute health conditions remotely.

If your treatment involves a prescription, your HealthSapiens doctor will order your prescription, and you can pick it up at the pharmacy of your choice.

Note: Prescription is payable separately and is not included in the cost of a HealthSapiens subscription.

Why is HealthSapiens Medical so affordable? What's the catch?

Answer: There is no catch. Unlike insurance, there are no greedy intermediaries between you and our doctors.

The money you pay goes to our doctors with no payouts to insurance companies or government entities. That’s how healthcare should be, right?

Is HealthSapiens Medical the same as health insurance?

Answer: No. HealthSapiens is not a health insurance plan, and it can work without (or in addition to) an existing insurance plan.

Your insurance will never be billed, and the only out-of-pocket cost you pay is the low monthly subscription fee and the cost of prescribed medications. (You can easily cancel at any time.)

Do HealthSapiens doctors prescribe medication?

Answer: Yes. HealthSapiens doctors are able to prescribe medications and send prescriptions to your preferred/closest pharmacy.

Do HealthSapiens doctors refill medications?

Answer: Yes. HealthSapiens doctors are able to call in prescription refills to your preferred/closest pharmacy.